As a Customer Support Specialist I, you’ll play a critical role in delivering world-class service, providing guidance, and helping small businesses and non-profits maximize the value of our digital marketing product suite. You will provide expert-level support in a fast-paced, metrics-driven environment and serve as a trusted advisor to users, ensuring their inquiries are resolved and their success is supported through communication, critical thinking, and technical fluency.
We are seeking a dynamic Social Media and Community Specialist to join our team and serve as the voice of our brand across social media platforms. This role combines traditional customer support with social media and community management, making it perfect for someone who thrives in a fast-paced, technology-driven environment.
As a Temporary Runner Experience Specialist (Customer Service Specialist), you will enthusiastically respond to emails, calls, social media, chats, text and product reviews during our busiest season. You will provide expert product knowledge and support all areas of the business where a direct connection to a runner is present. You will also gather data on opportunities for improvement in the customer experience.